LiveOps is a large virtual contact center of work from home agents.
Challenge
Convince the media and consumer advocates that work from home wasn’t always a scam. Convince companies virtual contact centers were a better alternative to offshore outsourcing.
Results
LIVEOPS BECAME SYNONYMOUS WITH THE FUTURE OF WORK
The company was featured on the cover of BusinessWeek, USA Today, the Wall Street Journal and others. Good Morning America and other major broadcast networks featured the company regularly.
CHANGED PUBLIC PERCEPTION
We launched a virtual work movement evidenced by personal stories such as educated stay-at-home moms in middle-America taking customer service calls, working only when they chose and significantly supplementing their household income.
GENERATED 2,000+ APPLICANTS A WEEK
With a steady drumbeat of press coverage with agent stories, trend data, thought leadership, and customer case studies. LiveOps attracted 2,000+ applicants a week as well as Fortune 500 prospects and customers.
FORTUNE 500 CUSTOMERS
Attracted Fortune 500 customers by highlighting an alternative to offshore outsourcing for American companies.
Snapshot
2000+
Applicants a week
500 Prospects and customers